Terms and Conditions

Part A - Payment, Goods & Cancellation Policy
Payment The following card types are accepted for online payment: MasterCard, Visa and Visa Delta. We may process payment before the order is sent out in the van for delivery. You will receive an email with the date on which your card has been debited and the amount taken. Payments can take a few days to appear on you bank statement.

Minimum orders  The minimum order for a delivery which includes a veg box is £30.00 and for one which does not include a veg box, £50.00.  A delivery charge of £6.00 must be paid for any order under £50 which does not include a veg box.  

Cancellation policy Please be aware that due to the perishable nature of our goods we are unable to accept cancellations without charging for them if you cancel after the order deadline for the week in which your delivery is due. If you need to cancel after this deadline please consider donating your order to the Cyrenians (contact us and we will arrange this for you) or a neighbour to prevent waste. You can see the order deadline when you log into your account


Goods If you are unsatisfied with any of our products we will be happy to offer a replacement item, or a discount against your next purchase, which will be credited to your account balance.  Alternatively we can offer a refund.  Due to the perishable nature of fruit and veg, we can only offer replacements or refunds if you notify us on the day of receipt of your purchase.

Sometimes an item is not available. We will either notify you and refund your card, or offer a substitute of equivalent value, or we will reduce the payment for your delivery by the amount of the missing item. In the rare event that any items are missing from your delivery please let us know as soon as you unpack your order.


Part B – Web site
By using Vital Veg’s web site, you agree to the following Terms of Use. If you do not agree with these terms, please promptly discontinue use of the web site and do not read or download any further information from the web site. 

Vital Veg owns and operates this web site. All of the information contained in the web site is the property of Vital Veg unless indicated otherwise. You may view and download information from this web site for your personal use as long as you retain with it the information regarding Vital Veg’s proprietary rights, including copyright notices. You may not modify the information contained in the web site. Modification or unauthorised use of the information is a violation of copyright law and other proprietary rights. Graphics presented at this site may not be reproduced without written permission from Vital Veg.

Vital Veg may change the products, services or other material described or contained in the web site at any time and for any reason.

Warranties and Disclaimers
The Vital Veg web site and the content, names, text and images included on it are provided 'AS IS'. While all reasonable care has been taken in the preparation of this website to ensure that the information contained on it is accurate, no warranty or representation of satisfactory quality or fitness for a particular purpose, non-infringement of title, whether express or implied, is given, nor is any warranty or representation given that any information, materials or software downloaded from the website are free from errors, defects, inaccuracy or viruses.

To the extent permitted by applicable laws, no liability is accepted for any direct, indirect or consequential loss or damage resulting from the access to and use of Vital Veg’s website and the information and materials contained within its pages.

Links to other web sites
This web site contains links to other internet sites and information provided by persons not affiliated with Vital Veg.  Such links are not endorsements or referrals of any products, services or information contained in such web sites, and no information in any such web site has been endorsed or approved hereby.  No claims, promises, or guarantees about the completeness, accuracy, currency, content or quality of information contained in the links to and from this web site are made.  Information provided and opinions expressed by others do not necessarily represent the opinion of Vital Veg.  Vital Veg expressly disclaims any and all liability from the reliance on such information or opinions.

Users shall not be entitled (nor shall they assist others) to set up links from their own websites to the Vital Veg web site (whether by hypertext linking, deep-linking, framing, tagging or otherwise) without the prior written consent of Vital Veg, which consent may be withheld.